Status (by robm at Tue Aug 31 08:01 UTC)
For the last few hours, when viewing some HTML emails, users will have got an error in the web interface. The bug has now been fixed.
Status (by robm at Tue Aug 31 08:01 UTC)
For the last few hours, when viewing some HTML emails, users will have got an error in the web interface. The bug has now been fixed.
Status (by brong at Mon Aug 16 14:28 UTC)
During an internal data move, some cache files were copied to the wrong place due to a different layout on our new servers.
This only affected users on one store, and for about 2 hours. No data was lost, since it’s all just cached – but email clients may have become confused or returned incorrect search results.
My apologies for the mix-up,
Bron.
Status (by robm at Mon Aug 9 06:15 UTC)
Web and IMAP access is currently down. We’re investigating.
Update (by robm at Mon Aug 9 07:31 UTC)
Forgot to update this, everything should have been fine for a while again now, was only about 10-15 minutes of problems.
Status (by robm at Mon Jul 26 01:41 UTC)
Some users will experience a short outage when trying to access their email sometime over the next 30 minutes. The outage shouldn’t last more than 1-2 minutes. This is to roll out some new IMAP server code.
Update (by robm at Mon Jul 26 02:26 UTC)
The new code has been rolled out. The upgrade process caused a load spike larger than expected causing some problems accessing email for some people, but everything is returning back to normal now.
Status (by brong at Wed Jul 21 13:18 UTC)
Some users will have had login errors for a period of about 10 minutes over the last half an hour. These were caused by a reinstall on one of the web servers. The reinstall is supposed to be seamless, but a part of the login process wasn’t properly copied on to one of the web servers. This is now fixed, and the process fixed for next time.
Status (by robm at Mon Jun 21 23:23 UTC)
Due to a bug accidentally rolled out, the support screen was not working for the last 8 hours. It should be fixed now.
Status (by robm at Thu May 20 03:01 UTC)
It appears that worldpay (our credit card payment provider) was having some problems processing payments the other day. It appears that between the times 2010-05-18 20:10 and 2010-05-19 00:30 (US EDST) all payments failed with the error:
Incorrect authorisation password
The problem has been resolved, and all users that experienced this error should be able to try again now.
Status (by robm at Mon May 3 14:16 UTC)
After a reboot of one internal server, a core service hasn’t restarted for some reason, and it’s currently causing internal resolve failures, which is affecting all web, imap and pop connections. We’re investigating ASAP
Update (by robm at Mon May 3 14:19 UTC)
All services have been restored
Status (by robm at Fri Apr 2 01:39 UTC)
After working with truedomain to identify and fix a few issues, we’ve now re-enabled the truedomain milter on all incoming email. This means emails from places like facebook and linked in should now be displaying the green bar and company icons on the mailbox and message read screens again.
Status (by robm at Thu Apr 1 05:02 UTC)
Due to an incomplete code commit, there was a 10 minute outage on the main web interface where most attempts to access a mailbox would have generated an error of the form.
Can’t locate object method "FolderEmptyDetails" via package "MailApp::Mailbox" at /home/mod_perl/hm/MailApp/Mailbox.pm line 403.
This has been fixed.
