It’s proving very difficult to guess at how long the DB recovery will take (as you see!)… We are still working on it, and making progress. Most steps are now complete, but we have spoken to our DB vendor who suggested doing a complete database dump and reload after the recovery is finished. This could take quite a while – we have not had to do it before, so do not know how long it will take. We will keep on keeping you updated…
The DB recovery is taking longer than expected. It is now about 70% complete.
We are having to bring some new disks online in order to make room for the backup and restore data. This is going to add an extra 2 hours (approx) to the earlier ETA.
Based on current recovery progress, we expect most users will be able to login in around 3 hours.
We have to recover the DB from backup. This could take some hours. We will provide an ETA as soon as we have one.
Mail is currently being queued to backup mail servers and will be delivered when the server is back up.
The outage could be up to an hour. Sorry for the inconvenience.
FastMail.FM is temporarily down to recover a DB problem
Power has been restored to our data centre. All servers are back and all systems are running.
If you see an outage message at www.fastmail.fm, then you must click the following link to log in: click here. This is necessary if domain changes have not yet propogated to your internet provider – this could take one to two hours longer.
If you can not connect with IMAP or POP, please ensure that your server name is set to mail.messagingengine.com, not www.fastmail.fm in your email client. To see how to check and change your configuration, please see the email client instructions.
