FastMail.FM Status

There’s going to be a 30 minute outage on all servers at 6:30AM to upgrade some core software components. We’ll keep this blog updated with details.

To see this time in your timezone, you can use this link:

http://www.timeanddate.com/worldclock/fixedtime.html?day=25&hour=6&min=30&p1=179

Update: We’re running about 30 mins late, and are about to take all services down now

Update2: It’s going to run over time (indeed already has) – upgrading the database didn’t go as smoothly as expected. Everything’s fine, but the process will be slower. More like 2 hours.

Update3: All the work has been completed now and all services are running and have been checked thoroughly now. Queued email is being delivered and should all be in shortly

For the past 18 hours email delivery may have been delayed for some emails. This was due to two of our incoming email servers going down at the same time. We’re now getting these machines back online and flushing the backlog mail delivery queue. We’ll update this post when the email backlog has been flushed and all email delivered

Update: All servers have been restored and all queued email delivered. No email was bounced or lost. Some people sending to FastMail users may have received “warning” messages, however these can be safely ignored.

There will be a short break in service as we switch over to the new filestorage system – we expect all web services will be offline for about 5 minutes.

We’ve switched filestorage to readonly for the giant migration to the new DAV support system. This will take about a day during which time you won’t be able to write files to your filestorage, but websites will keep working as usual.

Thanks for your patience through this, and I look forward to everyone enjoying the new interface!

Bron.

update: the migration took longer than expected, so the switch will be going ahead at the end of the current US day when it becomes day in Australia again and we are awake to watch and make sure everything worked!

Server3 has a hardware fault which has taken it offline. We are currently working on getting it back up running again, and will let you know as soon as we have more information.

Update: Server3 is back online now

FastMail is currently down. Investigating.

Update: Site is back up, but filestorage is temporarily unavailable.

Update: File storage is back. Should have updated this yesterday…