FastMail.FM Status

Status (by robm at Fri Sep 19 07:37 UTC)
Due to a bug in some newly deployed code, some users were having problems reporting spam/non-spam for about 8 hours.

Any messages reported would have been correctly learned to the users personal spam/non-spam database, but after that a timeout would have occured causing an error reponse screen.

The bug would have affected people reporting spam/non-spam who had not already reporting 200 spam and 200 non-spam messages previously. You can see how many messages you’ve reported as spam/non-spam on the Options -> Spam/Virus Protection screen.

The bug has been fixed.

Status (by robm at Thu Sep 18 00:58 UTC)
We had a problem for about 10 minutes earlier today where the file storage service stopped working, and due to an unfortunate chain of events, it caused some other services to be restarted that resulted in a short outage on all services.

We’ve tracked down what caused the problem (a bad timeout) and have reworked the code to make sure that a similar failure won’t cause and problems in the future.