Status (by robm at Thu Dec 23 02:34 UTC)
Due to an error when upgrading some code, email based notifications (those that use the sieve "notify" command) were failing for the last 8 hours. This is mostly used by the "* summary" and "SMS *" Forward type actions on the Options -> Define Rules -> Forward page.
Status (by robm at Wed Dec 15 22:37 UTC)
Due to an error in some new spam checking rules, for the last 18 hours or so email that was Truedomain protected (such as emails from Facebook, Paypal, etc) may have accidentally received a significantly higher spam score than they should have.
This problem has now been fixed.
Status (by brong at Wed Dec 8 10:41 UTC)
We had an approximately 1 minute outage while a switch restarted.
In theory it should have been an invisible short freeze, but it appears some people saw an outage message briefly. Apologies for that.
Status (by fastmailadmin at Mon Dec 6 10:25 UTC)
Our network link at NYI has been out for about 15 minutes. Techs are investigating. All services are inaccessible.
Update (by robm at Mon Dec 6 12:29 UTC)
Network connectivity has been restored. All services are back online. Email queued during the network outage is being delivered.
We’re investigating more to find out what caused the outage.
Update (by brong at Mon Dec 6 12:30 UTC)
Wow – finally back up! We still don’t know exactly what caused it, but moving our uplinks seems to have cleared it.
Update (by brong at Tue Dec 7 04:20 UTC)
There is more information about what we know about the outage and steps we’re taking to avoid such a long downtime in future on the forum:
http://www.emaildiscussions.com/showpost.php?p=513422&postcount=81
