FastMail.FM Status

Some servers down

fastmailstatus — Sun, 05 Feb 2012 18:35:02 +0000

Status (by robm at Sun Feb 5 18:35 UTC)
Some servers are down. We’re investigating

Update (by robm at Sun Feb 5 18:42 UTC)
All services have been restored

One IMAP server offline

fastmailstatus — Wed, 01 Feb 2012 13:30:58 +0000

Status (by brong at Wed Feb 1 13:30 UTC)
One of our backend servers has reset. We are investigating now.

Update (by brong at Wed Feb 1 13:42 UTC)
Everything is running again. Some emails may be delayed about 15-20 minutes as the queues clear.

Offline again

brongondwana — Thu, 26 Jan 2012 22:47:06 +0000

We appear to have lost external network again. I am contacting NYI about it now.

Update (by brong at Thu Jan 26 23:01 UTC)
We are back online again.

NYI assure me that they have a good idea what the root cause was, and will update me shortly.

Network problems at NYI

fastmailstatus — Thu, 26 Jan 2012 20:28:56 +0000

Status (by brong at Thu Jan 26 20:28 UTC)
Our external network in New York is experiencing high packet loss – we’re not sure if the cause is an attack or just an equipment fault. We’re working with the techs in New York now.

All users will be experiencing slow connections or timeout errors.

Update (by brong at Thu Jan 26 20:54 UTC)
There was a processor spike on our uplink switch. NYI are investigating the root cause. Meanwhile, they have manually reset it, and everything is working again.

Some email may be slightly delayed. New emails are arriving immediately. Everything else is online now.

One server down

fastmailstatus — Wed, 18 Jan 2012 10:25:27 +0000

Status (by brong at Wed Jan 18 10:25 UTC)
One IMAP server has crashed – some users are offline. Restarting now.

Update (by brong at Wed Jan 18 10:35 UTC)
Everything is running normally again now.

Short outage, entire site

fastmailstatus — Sun, 15 Jan 2012 12:08:42 +0000

Status (by brong at Sun Jan 15 12:08 UTC)
We’ve just had an approx 10 minute outage of the entire site when a machine went crazy and flooded the internal network after its hard disks both failed. We remote killed the machine, and everything is working again now.

IMAP/POP outage

fastmailstatus — Mon, 09 Jan 2012 17:51:59 +0000

Status (by brong at Mon Jan 9 17:51 UTC)
We just had a short IMAP/POP outage for all users – all fixed now.

All servers down

fastmailstatus — Mon, 09 Jan 2012 08:35:57 +0000

Status (by brong at Mon Jan 9 08:35 UTC)
A test failure has shut down all IMAP servers. We are investigating the cause.

Update (by brong at Mon Jan 9 08:44 UTC)
Everything is running again – it was caused by our internal testing user hitting the new rate-limits!

Short outage

fastmailstatus — Sat, 31 Dec 2011 22:01:16 +0000

Status (by robm at Sat Dec 31 22:01 UTC)
Users may have experienced a 5-15 minute outage. This was due to an imap server failure and some cascade effects.

All services have been restored and should be running normally again.

One server down

fastmailstatus — Wed, 21 Dec 2011 17:06:20 +0000

Status (by brong at Wed Dec 21 17:06 UTC)
One IMAP server is down – restarting it now

Update (by brong at Wed Dec 21 17:12 UTC)
Everything is running normally again now